Support Tickets with SLA's
Jon,
Have considered it, and it is possible.
E-mail piping will probably be a plug-in for the Support Tickets.
Also, anybody you buys the Support Tickets, will get free updates for 1 year, and it is built that they can just install the new files, with no new edits.
At $74.50, I am sure it is priced to low for the amount of effort that went into it. I real bargin, and I think very popular.
Hope this helps.
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Been in eCommerce 10 years, Coding, PM, SEO, Social. X-Cart 11 years. IT 30+ years.
Head of Web Dev for Australia's largest eCommerce 2 years.
Attended conferences, Velocity 2009 US, CeBit 2009, MySQL 2010 US, Online Retailer 2010, Web 2.0 2011 US, MySQL 2012 US (Percona).
Specialise in High Performance, High Volume, PHP, MySQL, HTML, CSS, JAVASCRIPT, SMARTY, MEMCACHED, APACHE, LIGHTTPD, FREEBSD, LINUX.
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