[CenturyPerf]

The problem is the cookie function. You can take a phone order, but unless you flush your X-Cart cookies at each new order and register as a new user (which will log your own IP) you will have a mess. This cart was just not built to run manual orders through it.

The purpose of the Phone Ordering mod is to make it easy for phone reps to place orders for customers so that features will be available for the customer. They will still be able to utilize the benefits of the web store, such as (promotions, order tracking, RMA, gift cards, etc). Sure, a few may not have a computer, but it simplifies the entire customer tracking and ordering processes to run it through the cart. Especially if using one of the various credit card gateways.

Our current cart allows us to place orders right through the site which saves a great deal of time by automation. Now that we are soon to have our X-Cart store live I'm looking forward to Carrie getting the mod completed. Without it makes order processing more difficult for us.