Originally Posted by Freakmode
We have this module running but we are not sure if it actually captures abandoned carts fully. I just went to checkout and then did not complete the payment. Orders shows as not finished but not in abandoned cart. Does it not actually capture payment failures or people who leave at the payment gateway?
If the email is specified the order should be captured by the module. Please post a new support ticket via HelpDesk with a reference to Alex Diatchkov and this thread. We will sort this problem out for you.