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Originally Posted by BCSE
Hi Austin,
I found the ticket. Looks like Gary's working with you so we can get a programmer in to your system to look at your situation. Sometimes the latest version of X-cart is a real pain to let someone else into the back end. Looks like that's what he's working with you now on.
Once we are able to log in we can probably advise and/or fix.
Thanks,
Carrie
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Hats off to BCSE for their continued support. The programmer was given access to the back end and took care of the issue.
I would like to make an observation:
In Xcart 4.5.x (and prior versions) the pre-authorized order details page had a "capture" and "decline" button, however the decline button is gone in Xcart 4.6.x
Is it gone because 4.6.x no longer has a built-in Authorize.net module or is it gone because your DPM does not support it? (is it available in X-payment?).
This is the process one would follow in xcart prior to 4.6.x
Processing a Pre-Authorized order
If the order is in Pre-Authorized status, you can either capture the authorized amount or void the authorization.
For PayPal, Authorize.Net, LinkPoint, Sage Pay VSP Direct or NetRegistry e-commerce orders, you can do this using the buttons below the 'Order details' field:
- To perform the 'capture' action, click the button Capture.
- To perform the 'void' action, click the button Decline.
After the action chosen by you is successfully completed, the status of the order is automatically updated to Processed or Declined, respectively.
Declining in 4.6.x requires login to authorize.net.
Any ideas?