Quote:
Originally Posted by 2coolbaby
I use your mod, but lately, I have been having an issue with incorrect x-cart invoice Order ID numbers being sent to Authorize.net and it is causing some serious problems. For instance, we are now at invoice number 47800. But a new sale sent an invoice number of 47759 and then the second time they tried 47760 to Authorize.net and there is no new order in our system for this customer. Those invoice numbers are for orders already processed and completed by different customers weeks ago. So Authorize.net can't transmit back correctly that payment has been accepted and if they try again to purchase thinking something went wrong, they get an Access Denied. This has happened 4 times in the last few days! But other orders transmit correctly. I have no idea why it just occasionally glitches, but it's causing upset customers. Any ideas what we have going on?
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Best to always email us for support! We sometimes do not have time to check the forums! I see you've contacted us today though.
thanks,
Carrie