Hi Peggy, create a new FAQ static page and use this code...
Code:
{include file="custom/faqs/general_faq.tpl"}
Ensure "Parse Smarty tags in the content of embedded static pages" is checked in Admin > General Settings > Misc
Then use the admin reBOOT menu to modify the Q&A language labels.
Or you can edit and apply the attached SQL patch which contains all the Q&A's.
If you want to display product FAQs, install the 'Product Additional Data' addon.