[ambal]

Steve, I just thought Carl had one more HelpDesk account where he'd paid for X-Payments service and we failed to provide it for some reason. But you raised a good note I should think about.

Carl, we had reports about similar issue but almost all of them were related either to a bug in X-Cart Mobile extension (it was fixed recently and if you are using this extension you should upgrade it) or it was related to some customizations and 3rd party mods that we need to go and check in order to figure out what is wrong. This kind of service is paid, but if it turns out that there is a bug in our software your incident fee will be refunded back to you, of course.