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Old 11-29-2017, 09:49 PM
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xplorer xplorer is offline
 

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Join Date: Jul 2004
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Default Re: Abandoned Cart Reminder for X-Cart 5

I've checked this on my local installation and I can confirm that this is how the module works at the moment (it how it was designed in the first place): when a customer visits the shop his cart is considered "abandoned" again, even if items in the cart didn't change.

Quote:
For me, I agree, a revised cart or new cart is probably OK to start again... but for non revised, I am getting multiple emails, which it shouldn't...

Yes, but...

1. Let's say a customer added a product to his cart and left the shop. You send them a reminder (email 1), then another one (email 2). The customer returns back, doesn't change items in the cart and leave the shop again. What should happen then? Should the module send "email 3" (or stop sending reminders if there is no "email 3")? Technically the customer has left the shop again, so without sending another email you cannot remind him of the abandoned cart.

2. Prices could change. So, from the technical point of view it is a revised cart.
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