[snowboard]

Hi Slava,

Thanks for the reply!

I wanted to check something...

If I define:
abandonment time as 1 hour
set email 1 to be sent at that time, and
set email 2 to be sent at 24 hours.

Then if the person returns to the cart 3 times in that 24 hour period, are they:

a) supposed to get 3 x email 1, before getting email 2?

Or

b) are they supposed to get email 1, then email 2 24 hours later (despite going back the 3 times in that 24 hrs)?

And, if the answer is a), ie they did visit 3 times in 24 hours, are they then going to email 1 sent 3 times plus 2 sent 3 times, or if not, how often is email 2 sent?

Thanks for claryfying!