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Originally Posted by cflsystems
Steve didn't have any clients lately to turn away from XC support.
I don't know if this is due to XC users base shrinking or you guys just got better  |
I choose the second option )
I know though that some clients prefer local developers no matter how good we are, so I do really wish you some good and interesting clients soon. I also noticed a bunch of good modules for XC5 from you, that's really appreciated.
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Originally Posted by cflsystems
Anyway - 10 hrs response time is roughly 1 response per day for US based client. They contact you, they get a response within 10 hrs but it is already night so by the time they respond to you and so forth it is already next day... So yes 1-2 responses per day.
I know this is not 24/7 support. Just saying what they should expect.
I am sure for local to you (or close by) clients you have better response numbers.
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There is even nothing to argue about that 10 hours is a figure which can be definitely improved and we are working hard on it. However, you took the worst figure possible from our conversation and projected it to all x-cart customer base.
Why haven't you taken the best one - several minutes? ) just kidding.
As for the 24/7, the future is closer than you think )