[heather@MX1]

How do you handle automated customer follow up (after the order is completed)?

My immediate concern is simple: creating an autoresponder to send an email "x" amount of days after the order has shipped. I do expect to expand this to newsletters, promos, etc. in the next few months.

Can I set up mailchimp to handle my simple concern right now (I have 4.3.1), or buy a 3rd party mod (such as mercury minds autoresponder) to handle this? It's a pricey mod, but seems easy to implement.

I have a staff of 2 (including myself) that manages all aspects of our business (wholesale, warehouse, in-store, customer service, bookkeeping) - our online store is a new venture. So the opinions and experiences from those of you that are, like me, trying to do it all would be greatly appreciated.