Quote:
Originally Posted by starwest
Does survey scheduling mean that we would no longer need to pair this with your auto-responder to follow up with customers after a specific period of time?
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Scheduling is for simplified administration.
You can make sure it will turn off at some specific time or never, allow customer to respond once or multiple times.
Also it will optionally email yourself/admin when survey ends as a reminder.
It's especially important for some time-limited surveys.
Follow-up autoresponder serves different purpose.