[snowboard]

Hi all,

I have a question about Abandoned cart reminder adddon for x cart 5.
I have set up abandonment time = x minutes.
I have set up email 1 at y hours after abandonment.
I have set up email 2 (with a coupon) at z hours after abandonment.

I have tested some abandoned carts and noticed:

1. Everytime I visit the cart (not even the checkout), I get sent another email 1. So I could be sent multiple email 1's if I visit the cart page more than once before I get email 2.

2. Even after I get email 2, if I revisit the cart, i get sent another email 1.

3. The next time 2 email 2 comes around, I get another email 2, this time, the non coupon version of the email.

So, basically, I can get sent many email 1's and many email 2's!

Is this the intended functionality of the module?

Hopefully an x cart staff can verify for me?

I am wondering, that it may be better to simply go through the sequence of email 1, then 2 email 2 just once?

(of course if the customer buys, then the sequence stops).

Or perhaps limit it to eg if a second abandonment occurs x days after the sequence is complete, another sequence can occur?

This would be safer to avoid complaints about multiple emails coming to the customer, as abandonment cart emails is based on abandoned cart, and not a sale, so permission is not as "strong" compared to a completed or even failed transaction.

Thanks for any insight into how the module is designed to work.
__________________
version 4.1.7