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Old 04-25-2015, 12:09 AM
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ambal ambal is offline
 

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Join Date: Sep 2002
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Default Re: Xpayments I-Frame not Showing up

Quote:
Originally Posted by Phil Richman
It's not creating any logs. The log folder is empty. Is that part of the problem?

It might be. Seems to be something wrong with access permissions in your X-Payments installation. In order to investigate we need to go into your server and check everything along with the template no show-up issue, but this is a paid support incident.

I see you use X-Payments Enterprise that you host yourself, so chances are very good something is wrong with setup there. I advise to contact our techs using your HelpDesk account. If it is a bug in our software all paid support fees will be refunded, but I do not think it is a bug. Most likely wrong access permissions for your X-Payments server environment.
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Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
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