View Single Post
  #3  
Old 04-09-2013, 03:19 AM
 
risabb risabb is offline
 

Advanced Member
  
Join Date: Mar 2007
Posts: 75
 

Default Re: Internal Error for International Sales

Hi Alex,

Thanks for getting back to me. I want to point out one more thing I noticed. In the x-cart admin backend, for the sales that failed, under notes it said:

--- Advanced info ---
Reason: Internal error
CVV info: not set /

I paid Qualiteam to configure X-payments for me and asked them, as well, what is wrong and this was the response:

Quote:
From this error message I see that the customers did not supply the CVV2 code.
Will your payment processor charge the card id this info is not suppled?

Could you please check what's the value of the "CVV2 required" option on the Authorize.Net configuration page in your X-Payments back office, "optional" or "required"?

First of all, I do not believe that my customers did NOT supply a CVV #. This is so common that I'm sure she did. I will ask her, though.

Also, Authorize.net said that the transaction never got to them to even process it, so I agree that it is something with the configuration on my servers - it's an x-cart problem and not an authorize.net issue.

I'd love to fix this myself and not wait for Qualiteam, because the time zone difference causes delays, but where do I do these 2 things that you mentioned:

1. make sure all your X-Payments payment methods are allowed for customers from all countries.

2. it looks like you have checkout routine customized and something in that customization prevents from connecting to X-Payments if a customer chooses UK or Spain.

Thanks so much for your help.

Risa
__________________
Risa
X-Cart ver. 4.0.19 GOLD
Reply With Quote