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Old 10-01-2005, 02:59 PM
 
daveb1 daveb1 is offline
 

eXpert
  
Join Date: Sep 2003
Location: Brighton, UK
Posts: 222
 

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OK, I've been using EZCheckout and EZUpsell for 10 days or so now, and it's great... well worth the money.

One problem though, 99% of my sales are to anonymous customers, and this causes a problem if they don't live in the default country. The checkout process goes Your Cart (which has the default location shipping prices) >> customer details (billing & shipping) >> Method.

The problem is that if they change the shipping address to another country other than default, there is then no way for the customer to see the revised shipping cost unless they go back a step in the checkout process... not a good thing to do. The first time they get notified that the costs have increased due to increased shipping costs is when they hit the payment processor page.

If I untick the "When a customer isn't logged in, it is presumed that he is from the default country.:" tickbox, I don't get any shipping costs, and again the cart is never shown unless the customer actually click on the tab... then they have to click the "Checkout" button again... talk about confusing!

Can either

a) the cart show up again after the customer has put in the shipping details, so the revised shipping costs are shown, or

b) the login screen comes up first, with a text box saying something like "Once you have completed this page, you will be directed to your shopping cart to allow you to change shipping methods and checkout"

c) a mini version of the cart (or even just a single line with the total cost) show in the Method or Payment page, allowing the customer to see the revised costs, or

d) anyone think of any better solution than a) b) or c)?

Cheers

Dave
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