Ok, let me see if I can walk you through this. First, you will need to remove the code in help.tpl that automatically adds the static pages. So, open up help.tpl and remove or comment out this code:
{include file="pages_menu.tpl"}
Next, you will want to hard code your links in to the menus. For the help menu, edit help.tpl. For the 'special' menu, edit customer/special.tpl. The links to the static pages should be formatted like this:
Link Name
where x is the number of the static page you want to link to. You can find this number by going to the static pages section and moving your mouse over the page you want to link to. The link will appear at the bottom of your browser.
Good luck!