The exact date of release is not set yet. We are now in testing-fixing loop, preparing the software for the grand premiere. Rough estimation date of release is the end of the April or the beginning of May.
We also use the software on most of our web sites testing it on a high volume traffic.
I reviewed this thread and see that people are most agitated about "Live Help" features of the software. Yes it is really a sweet feature requred by many customers but Sales-n-Stats is not only a Live Chat program but also a real time site monitoring software that tracks individual visitors of your site. Another strong point of the software that it can be learned to recogize customers actions at your web site, for, example with a shopping cart software we recognize and track the following actions/events:
http://forum.x-cart.com/forum_images/actions.jpg
This actions can be instanly visualized on the Site Monitor or analyzed later with report engine. It is also very convinient to have the vistors profile, history of visits and acions of the customer at hand when working with visitors and to provide better services.
Eg. You recieve a sales question from a customer. Before writing an answer you can look up this visitor from SnS database and his records of interaction with your web site to better understand what he really needs and write the answer in appropriate key. There are quite a few similar use cases.
Please note that Sales-n-Stats is not an just add-on for X-Cart or LiteCommerce but independent software that could be integrated and work with any third party web software. However we will ship settings for X-Cart, Litecommerce and other software with the system so you can import them and instanly begin to work. We will also provide consulting services for integration SnS with your software upon request and continue releasing settings for various software.
Below is a screenshot of General Settings dialog opened for editing tokens of Visitor's Badge:
http://forum.x-cart.com/forum_images/settings_dialog.jpg