Good plan:
I edited the history_order.tpl file as follows:
{if $usertype eq "A"}
{$lng.lbl_order_details}:
<textarea name=details cols=60 rows=5>{$order.details}</textarea>
{/if}
Remove the If statment out of this section ({if $usertype eq "A"} and {/if})
Then edit the mail/order_data.tpl file and add:
{$order.details}
where you want the notes to appear.
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