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Originally Posted by ETInteractive.com
interesting to see "IF" we hear anything else....or like usual xcart fashion, they just "do" it....and learn as we go.
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Here at X-Cart, we use a lot of products and services of other companies worldwide, and I never had worked with any company that would communicate with customers more than X-Cart does. Sometimes, we are not even notified by the credit card gateway companies that they change their protocols. Result: a day passes and suddenly all of the clients that use one particular gateway are unable to sell and we break our development schedule just to find out the details of the new protocol and to provide an immediate patch for those clients.
If you ever find out that personally you lack response from X-Cart try contacting the Team using official ways of contact. E-mail
feedback@x-cart.com, for example. I assure you that you will receive an answer.
This forum has a perfectly clean disclaimer on signup, none of the posts on this forum are guaranteed to get any attention from anyone, from the X-Cart team to the forum users or moderators. It is just a personal decision of a forum user whether to post or not to post anything on this forum.