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New customer support scheme
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11-27-2004, 07:33 AM
adpboss
X-Man
Join Date: Feb 2003
Location: Ontario, Canada
Posts: 2,389
At least a rate sheet for points, as well as some rough guidelines. Some service standards like response time would also be useful information. These are things I know that my customers would find valuable if I was in a service industry.
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