Ok got a final response from x-cart on this, no budging on the fact that the contact us form departments are NOT tied in with the company details, see below.
Quote:
Dear Adam,
> In that case what is the point of being able to set different email address's in
> the admin for departments if they all goto the same person as deafault? it
> didn't work that way in 3.5.x versions.
> It is a bug your quality department just don't want to admit it, I'll forward
> your reply to the x-cart forums and see if other x-cart customers agree with me.
>
> Thanks for letting me know.
Due to the consideration we decided that there should be a responsive person
(or even a group of persons) who redirects customer messages to the appropriate
departments. So this is just the standard X-Cart behavior which X-Cart architects
consider to be the most suitable. We resolved not to implement the feature you
described into standard X-Cart.
However since X-Cart is open source software it can be customized to meet your needs.
You can modify the cart by yourself (if you are familiar with php
programming and know x-cart architecture) or order our custom development service.
If you decide to order the service it will cost you from 25 USD depending on
complexity of the required modifications. Please, let us know your decision
and we'll forward your message to the Quote manager. He will discuss the details
of the project with you and issue you a quote.
--
Sincerely yours,
Sergey Kashkirov,
Technical support engineer
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