Permissions / Ownership are two similar but different things.
I find that sometimes ownership can get pooched and then you cannot write to files for some reason. Even changing permissions on the file will not work.
The bad news is that you need to check/change the ownership at the root/command line level, which it does not sound like you have access to on this server.
Anyway, best of luck! Sounds like you are on your way.
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