If you are still struggling with the 'customer notes' problem, they are stored, encryped, along with the credit card info in the database. Here is a solution that worked to print them in other places -- probably could easily pick this added variable up for the email as well. Hope that helps.
http://forum.x-cart.com/viewtopic.php?t=9400
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Linux / Apache 1.3.31
PHP 4.3.3
MySQL 4.0.18
X-Cart 3.5.4 in production Mar 08, 2004
X-Cart 3.5.4 Win2k SP4 for development
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