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Originally Posted by kevinrm
Today, however, I upgraded the loyalty point module and got the dreaded lockout on step 13. I managed to get back into admin by deleting the xcart_dir>/var/.rebuildStarted file but the store was stuck closed, so I rebuilt the cache and got stuck again on step 13.
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Do you see any error messages in the logs that may relate to the issue? The recent Loyalty Program upgrade looks through all orders and adjusts internal flags depending on order statuses. How many orders do you have? It may be that due to the number of orders it takes a while to process all of them.
UPDATE: Nevermind. I see your message in the thread dedicated to the module. Thanks!