[GlasPak]

Is it possible to have X-cart store "declined" orders in the order manager? I noticed one of the Payment Status options for an order is "declined", but when the order is declined (via Stripe or another payment method) it doesn't actually create an order (and it emails the customer Order # instead of assigning one). We have some people that decline in stripe but when we process thru another payment method (authorize.net for example) the card processes, but I can't actually ship the order via X-cart because the order doesn't exist.

If I go to payment transactions I can see the Method, Type and Status (Failed) for the Customer. Funny thing is It has a link for the customer https://glaspak.com/admin.php?target=profile&profile_id=80 for example BUT it gives an error: Access denied! You are not allowed to access this resource! .. If I go into "Users->Users" The customer doesn't actually exist (x-cart didn't create a user for that person since the order failed).