Hi Jon,
after typing PWD, this is the path that I am in:
/var/www/html/store/
store is my main folder that holds all the xcart files including the customer folder
when I FTP into my customer folder, there is no "product" folder that exists but there is product.php but I doubt that the SSH session is picking up on that file.
I also tried to go into the directory
/var/www/html/store/customer/
and typing ln staticproduct.php product
this creates a file, not a folder called product in my customer folder but typing
http://www.mysite.com/product/290/ still gets me a 404 not found message.
By the way, I also used
/var/www/html/store/ as the /full/path/to/files to edit the pages.