Sorry to hear that.
However looks like some misunderstanding has occurred - we do not have "priority" or "non-priority" customers
Our support service with the guaranteed response time of one business day is provided on
commercial basis.
However since you do not have an active support subscription or have not purchased a support incident, your request has been assigned to our free generic support team that does not have a guaranteed response time.
This is a separate team of engineers, however the amount of requests may sometimes cause such delays.
That is what my colleagues were trying to inform you about.
Quote:
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Originally Posted by cerberuscoins
Hi Kirill
I havent tried any of those but have tried another US based service thats highly recommended by people on this forum. My site spent significant amounts of time down.
I hope the installation service is better than the support desk who advised me that because Im not a priority customer they can address a support ticket whenever they have time to do it - which was 8 days after lodgement.
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