Quote:
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We have checked your module installation and it appeared that the module was not correctly installed. In order to modify standard X-Cart search, CloudSearch installer patches include/search.php. The file on your installation is not patched. The reason for that can be insufficient access rights for the php process during the installation.
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In the installation file it was not mentioned installer patches include/search.php.So I suggest you to check in the ticket what is the issue with installation.
I have paid monthly subscription for cloud search but it is not working as expected,so I think it should be your responsibility to check properly.
Please see in the ticket and resolve the matter.
Thanks,
xtech