[Thomasb134]

Originally Posted by Thomasb134 on 12-17-2013

I've been testing our mobile add-on with an iPad (the only mobile device I have) and have noticed some odd behavior when switching mobile view to the desktop view. Here are the steps and what I see:

1. Click "Switch to desktop version" button.
2. A popup appears asking "Switch the web-site view?? Are you sure you want to switch from mobile view to the original one? You can switch back later."
3. Click "Switch." Browser changes to desktop view as expected.

Problem #1:
At this point a new popup immediately appears that says "Switch the web-site view? Are you sure you want to switch from the current view to the mobile one?" This second popup creates a poor user experience since it makes no sense to ask the customer if they want to switch to the mobile browser when they just confirmed that they want the desktop version.

I reviewed XC's demo and it does this too. The popup seen on the XC demo site goes away after several seconds. But the popup in my store is persistent and requires a customer response in order to proceed. Regardless, the popup is silly.

4. Click "No" to the popup (to remain in desktop view).

Problem #2
After clicking "No" the popup closes and then immediately re-appears.

5. Click "No" to the popup again (to remain in desktop view). Nothing happens.

Problem #3
The popup now ignores the customer's "No" clicks and remains on the screen.

6. Click the (X) close button. The popup closes. The customer is now in desktop view and can shop.

Problem #4.
I cannot find the button that reverts the customer back to mobile view. The XC demo does not seem to have such a feature either. So it is mystery to me how the customer can conveniently switch back. Keep in mind that when the customer first selected desktop view the popup said they could switch back later. Other than using the browser's back button, how is this done?

Any advice is appreciated.

Is there a fix for the above described problems. With the increase in mobile shoppers the odd behavior is causing customer complaints and lost sales.

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