Hi Tony,
I use PayPal Payments Advanced, if that makes a difference - and as far as I know, it is happening with every single order and every status change. Every time the status changes customers get two e-mail messages - one stating "the order has changed" and one stating the new status of the order.
Any help would be great - thanks again Tony!
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Originally Posted by tony_sologubov
Hi Belinda!
It sounds as there is an extra order status change and that is the reason why your customer receives an extra email.
Do I understand you correctly that it happens when they submit order via Paypal?
Tony.
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