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Originally Posted by sophie s
I would like an answer to the question myself.
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Hi Sophie,
Welcome to X-Cart.
I'm just a customer (owner of a B2C site) so I have zero to gain by replying to you... but you need to understand a few things:
Jon Peters is one of x-cart's top-10 devs (if I said top-3, I'd be pissing someone off).
You make some blanket statements that show your newbie-ness, and maybe if you asked questions, you wouldn't come off as, well, I wouldn't want to sell you anything if you spoke to me like that.
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If this company has such vast experience and age, then they should know they need to supply a phone number and answer emails from people, especially after taking someones money.
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IN our business (especially tech), we buy and sell without EVER speaking to our suppliers or customers. Email, text, tweets, PM and other written communication. I've spent $10,000+ on developers without ever having a voice call.
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Every website is required to have valid contact information when selling products of any kind taking money of any kind
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Required? By whom? What country? What state? What time zone? Our businesses are global and our suppliers may not be in your time zone. I have hired devs from India, Ireland, Russia, UK, Canada and Pennsylvania, USA. Because we may be 13 time zones away from our developer, voice usually doesn't matter.
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And if they get in trouble xcart should be aware since they listed them they could be liable as well
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Liable for what? X-Cart is a Russian company. WebsiteCM is Canadian. GO ahead and litigate. I'll buy the popcorn.
I've been here 8 years. I would jump off a cliff with Jon not knowing if he packed the parachute before I would trust X-Cart code out-of-the-box for anything.
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So maybe xcart should not be posting them to the list until this stuff is cleared up
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If WebsiteCM drops X-Cart development, the sound you hear of store admins (like me) leaving X-Cart for another platform will be be pretty significant.
This wasn't supposed to be a love letter to WCM, but Jon's top-tier and he shouldn't have to justify if his phone number is published for pre-sales or not.