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Old 03-15-2014, 06:52 AM
 
carpeperdiem carpeperdiem is offline
 

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Join Date: Jul 2006
Location: New York City, USA
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Default Re: CloudSearch service for X-Cart has been released

This is a concern.
And no grace period or attempt to contact the admin before turing the service off?

CloudSearch (and all SaaS) must notify the admin if the billing credit card is expired -- better yet, notify the admin a week before renewal, advise admin to verify/change billing, etc...

This is how other SaaS do it. In fact, some are obnoxious about this -- and try to cross-sell into other services. But a simple, "Your CloudSearch service will renew at 12:00am GMT on March 15, 2014. Please verify your payment method as soon as possible to ensure uninterrupted service."

or something like that...
I expect this from an SaaS.

Thanks for bringing this up.
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xcart 4.5.4 gold+ w/x-payments 1.0.6; xcart gold 4.4.4
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