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Originally Posted by DavyMac
I raised 2 tickets with TXS on 10th August and they've not yet been looked at by them! Is anyone else having problems with TXS support resolving issues, they are usually very quick to respond?  |
I've had the same experience lately. I've purchased 2 of their templates, the search mod and the menu mod and have had good support in the past, however a ticket I raised a few months ago was never responded to and I closed it after posting about 5 times requesting a response. I just opened another ticket recently and when they asked for ftp info it was given and then nothing was done. I have to say this thread has been invaluable to me in fixing certain issues, especially the non-secure image problem, so thanks to all who posted their comments and suggestions here.