[jodaki]

Hi Jon,

This post relates to websitecm account #12298

Our set up requires three domains on the license:

1. local development server
2. staging server, for public testing prior to going live
3. live domain

Because you only allow two domains I have just tried to switch the local dev and staging addresses in the license. However there was no warning prior to doing so that you require 24hrs to make the changes. This is completely untenable for us as our client is expecting to see the site in the next few hours - therefore I have had no choice but to remove your software from the staging version for now - unless of course we want our client to see your website instead of their own when they come to preview it.

Your protection policy has put us in the embarrassing and utterly needless position of
1. not being able to show our client something we promised them; and
2. having 24 hours downtime every time we make changes between the development and staging servers.

Can you see how frustrating this is and how amateur this makes us look?

So, if pretty much all development companies require IP-tied licenses to work with a minimum of three server locations, why is your software tied to 2? What can't we use 3?

The only situation someone would require 2 server locations is if:
1. they hosted their own live servers (ie. they were an ISP)
2. they actually developed on a remote server across a broadband connection. which in 18 years of web development I have never heard of.
3. clients didn't want to see a site before it went live.

In EVERY other situation, there would be a minimum of 3 servers.

Anyway, I don't know why I am writing a support ticket on your website. I have written three previously in the last 5 days and you have replied to none of them. I will put this on the xcart forum, as you seem to check that more frequently.

So, please can you either add three domains to your key file or please ignore the change request submitted just now, as if it goes through I will lose yet another day waiting for it to revert back to the development server.

Life should be easier than this....