Please see post from:
Acquamarina
"The staff at Kosmos is great, both pre-sales and installation tech support. Customers without their monthly maintenance agreement have to wait a bit longer for responses but it is not bad at all. When you have their attention, you have their full attention. So if you do not subscribe to site maintenance, just be patient - it will be worth it!"
We understand your concerns and have identified that there are users that are impatient and are not very technical in regards to troubleshooting eBay errors and integration problems themselves. We're discussing these additional support packages with X-cart now.
Acquamarina paid for a $300 support plan, and as you can see from her earlier post on page 2, she loves the software and appreciates her pre-paid setup and support.
Installation (or Free Trials) do not cover troubleshooting eBay errors, integration problems and eBay setup so please read all the documentation provided and follow up with eBay errors at eBay's community directly, if you choose not to purchase a support plan.