[Michael Burns]

Carpeperdiem,

Thanks for your input. Yes I consider them ID10T users. Simply because they can write and say yep I had the coupon and forgot to make sure it was entered before checking out. What you don't get here is these customers have been given the coupon to specifically use on checkout... they are not searching the web and getting it later. They have the coupon and forget to enter it. So yes I am for making the checkout so much more difficult for them where they must check a box to get to the payment. Maybe you as well would not have to credit and lose revenue if you had the same.