Quote:
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Originally Posted by Johnwiggity
I'm using the Advanced Customer Reviews and have enabled the review email to be sent 45 days after the order. This is not happenning though. When I checked the script for the module this is what it is saying.
Check if review reminder is required for order #18017: review reminder is not sent
Check if review reminder is required for order #18018: review reminder is not sent
Check if review reminder is required for order #18019: review reminder is not sent
Check if review reminder is required for order #18020: review reminder is not sent
Check if review reminder is required for order #18015: review reminder is not sent
Check if review reminder is required for order #18021: review reminder is not sent
Check if review reminder is required for order #18022: review reminder is not sent
Check if review reminder is required for order #18023: review reminder is not sent
Check if review reminder is required for order #18024: review reminder is not sent
Check if review reminder is required for order #18025: review reminder is not sent
Just an example. Any idea on why it's not sending the emails?
Thanks,
John
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John, sorry for not reply earlier, I've missed this post. Is the issue still actual? If yes, please, check my answer below.
The message "review reminder is not sent" means one of the following cases:
1) all products from certain order are already reviewed by the user
2) review reminder has been already sent to this user (if he/she has already purchased this product earlier).
Also please check your '<xcart_root_dir>/send_review_reminders.php' file. Find the following part of code:
PHP Code:
define('TEST_MODE', false); // Set to true to test the script. Do not use on live server!
define('TEST_EMAIL', ''); // All reviews requests notifications will be sent to this address in test mode
If these lines of code are commented, please, uncomment them.