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Originally Posted by RoeBoeDog
Thank you Rocky but please keep your customers updated when they have open tickets. It takes 5 min to reply and keep me updated.
Thanks for understanding this is a huge problem.
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With all the matter of urgency (which is understandable though) you've got no active support and the module was installed by you (as it turned out with one file not patched). Thus, your ticket was assigned to our engineer within the bounds of limited free support with no guaranteed response time.
In any case the problem is fixed now. I'd appreciate if we continued our communication regarding this issue via HelpDesk to save communication logs.
Thank you for understanding