Been there too, lost a site which was one of the biggest for it's area in the UK thanks to a company called Cybertitan.com who decided to pack up all of thier servers without telling their customers, what made it worse was they registered the domain name with a company who only dealt with hosts and it took us a month to get control of the domain name back.
Painful experience, nice to see the forums at least had a close back up, there's so much useful information stored away in those threads!
Same with your stores guys, don't rely on your hosts to hold your backups! They go in and out of business like a yoyo these days.
