[weckie]

Hi Will,

Well the you have a real big problem, i was only answered to the last support email i have sent, so i keep saying that you guys only respond to angry emails from customers. Appearently these days customers have to make themselves angry before they will be taken serious. I never let my customers wait longer then 24 hours, in fact it never has taken that long so far. U have a live chat option at ur website, LOL, i have never seen it online, always OFFLINE, thats bad marketing, better take it off ur website if ur not online. What is the purpose of letting customers now that you have LIVE chat, but ur never there, that just works against you.
We exist already 10 years with our online shop using Xcart.

To answer your Q's:
Yes we bought a year ago, but the actual implementing was just 2 months ago.
Before we use skins at our live shops we will test them for a long period, thats why we need to change license url more than we can, so thats another problem with your license policy. The law is like this, when a customer buys something, it is his property, which means that we can use it how we want exept for copyrights. We dont want to copy anything or whatever, we just want to be free in using it. The 3 times license url switching is mentioned after one buys your skin, not before the actual order, no info about that was given at order stage. So if we need to change the url, we have to contact you, even that was no problem IF, u would have service 24/7 and that is not the case. So we bought a restricted product, or just give us the possibility to change license url as often as we want.

We just didnt get answers to our support questions, not at ur website, not through twitter, and that is a real bad thing. Imagine we would have done that to our customers, we wouldnt have had customers no more, and wouldnt need your skin... and certainly we wouldnt have exist for 10 years online now.
Kind regards, Herman Steijn
WECKONLINE