[Henry]

Hello,

Thank you for the reply. I looked at the code you indicated but I am not sure what you are pointing out. That is the same line of code that is also in common_files/mail/html/order_customer_complete and only the first name is showing on the completed emails. I am not sure if I am looking at this incorrectly but both of these files - order_customer and order_customer-complete are calling for the salutation.tpl file to be included in the email. Since I have the substitute code in the salutation.tpl file the first name should show on both emails.