Re: Duplicate charge issue with Authorize.net DPM
Not really resolved - but the potential for a fix is there.
BCSE provided an estimate to fix the order submit button so that it cannot be double pushed when the order has been submitted. But the client who this is happening to the most believes this should be part of the product functionality and does not want to pay more. Instead - the work around was to add text on and around the submit button warning people not to push the button twice - which has significantly cut in to the number of occurrences of dual charges for her. (Not very clean, but that is what she wants for now.)
We have also gotten reports of very intermittent "Order Not Finished" emails going to customers, when everything has been properly charged at Authorize.net and X-CART reports the order as processed. I suspect there are some outlying cases in the communication of DPM with X-cart. But, they happen so infrequently that the associated hassle has not risen above the expense of resolving them
So - overall - when compared to the expense of X-Payments, DPM + the BCSE interface probably has been the better path. But - it has not been 100% robust. Also note no one else is reporting this, so there could be some relationship to the different servers where we have observed this
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X-CART (4.1.9,12/4.2.2-3/4.3.1-2/4.4.1-5)-Gold
(CDSEO, Altered-Cart On Sale, BCSE Preorder Backorder, QuickOrder, X-Payments, BCSE DPM Module)
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