I just lodged the following support ticket with BCS Engineering, and I know it's the weekend, so I thought I'd see if anyone here has had a similar issue with the mod.
I installed it myself, but I'd one heaps of them before and it wasn't a hard one. Did I miss something in the install or are others having troubles?
Is there a more advanced filtering add-on to x-car than this? Ideally I'd like it to sort by price and when I have a filter of COLOUR, I can define the colour list and my staff choose it from a drop down box, not type it in by hand every time like they have to do with this one.
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I have a big problem with the Advanced Filter Options modification that I purchased recently. I successfully installed the software on my existing 4.1.11 store, went to MODULES > ADVANCED FILTER and set up a list of initial fields.
Brand | Volume | Lid Type | Diameter | Colour | Material | Insulation
I then had my staff set up the options for over 200 different products.
Once that was done, I moved on to the next group of products and attached some more fields to the list. I didn't touch any of the exisitng ones, I simply put the mouse at the END of the existing list and then added the new ones on.
The list now looks like this.
Brand | Volume | Lid Type | Diameter | Colour | Material | Insulation | Flavour | Product Type | Age Group
When going back to one of the 200 products we did initially, we noticed that the last field - INSULATION - was nowhere to be found. The first one, BRAND, was listed twice, and it had the original brand specs we put in along with the insulation specs in a second one.
This means that I now have to go and pay my staff to alter those 200 products again along with the 30+ that I did after I added the 'Flavour, Product Type and Age Group' to the list, because now I need to make the list longer.
This is a serious flaw in the software that is going to cause chaos. Is ther a bug fix so I don't have to go and alter all these products, and apart from putting a trailing | or a filter that we're never going to use at the end of the list, how do we get around this?
My store is a large one, and having to set these products more than once is going to cost me a lot of money.
My second problem is on the 4.4.3 install I have done, although I am about to trash that and install a fresh copy of 4.4.4
The initial problem as above is still present, but if I have a trailing | at the end of the list, I'm able to add new filters without destroying the entries for the last filter, but on 4.4.3, the filtering isn't working.
If you go to
www.shopnaturally.com.au/443 (user & password will be given privately on request if you want to look - you can probably guess it if you want!), and go to the Popular Features category, I have set up 2 products, each with their own filter options. I've made it easy and put the filter options in the actual product names.
You'll see if you choose the blue colour filter, both the blue and the red products still show up. The filter just isn't working.
Is this a known bug? Is it fixed in 4.4.4? Is there a fix for the issue of the last item in the filter list being screwed up when you add another one?
We currently have 1,500 products in our store and we're doubling it in the next 6 months. This feature is absolutely vital to the store.