[cflsystems]

Make the form fields mandatory to force customers to fill them out. If info still not in the email the email template was modified or it may be a bug in 4.4.3?

If by "normal support" you mean the forum you are misunderstanding the purpose of it. This is not support, anybody posting in here or answering questions is a volunteer, doing it on their own time and if they know the answers and if they want to share. If you need a definate answer/help with XC you should contact QT or any other developer here on the forum for professional help. Don't get me wrong - most of the time you will get answers here on the forum but they may not help you or may come days after your question