Thanks for the reply! Are you able to take credit cards directly in your website or do they go through Standard? The issue I had that made go to Pro was that I have customers who hate PayPal. Even if they are using a credit card the second they see that "PayPal" name or logo they abandon their carts.
The best solution would be X-Cart fix the design but second to that would be Standard for regular PayPal payments and Pro for on-site credit card acceptance.
Thanks,
Jason
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Originally Posted by masada3336
Hi Jason,
I can't address whether or not this is a smart template issue, but it certainly IS a design flaw somewhere! I was having the exact same issue when using Paypal Express Checkout and had countless customers asking if their Paypal order went through, or if it didn't complaining about an order they THOUGHT they had placed.
I went round and round with QT who said that is the exactly correct behavior for pp express and to change to using Paypal Standard.
Since I've changed over to that (which wasn't horrible, but was a bit of a pain), I haven't had a single comment from a customer regarding paypal. It's not as nice a product for the customer, but I'd rather have a dink-ier look than customers who abandon.
If anyone knows how to address this issue, please chime in!
Thanks!
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