Hi Jason,
I can't address whether or not this is a smart template issue, but it certainly IS a design flaw somewhere! I was having the exact same issue when using Paypal Express Checkout and had countless customers asking if their Paypal order went through, or if it didn't complaining about an order they THOUGHT they had placed.
I went round and round with QT who said that is the exactly correct behavior for pp express and to change to using Paypal Standard.
Since I've changed over to that (which wasn't horrible, but was a bit of a pain), I haven't had a single comment from a customer regarding paypal. It's not as nice a product for the customer, but I'd rather have a dink-ier look than customers who abandon.
If anyone knows how to address this issue, please chime in!
Thanks!
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Originally Posted by jkwalz108
I don't know if this is a general X-Cart issue or a Smart Template issue so I'll just start here.
The problem is that whenever a customer chooses PayPal to pay they click on the "Submit" button at my store, go to PayPal and enter their info, then they are taken back to my store to the exact same looking page as they were at before. At this point they need to click on the "Submit" button to actually palce the order.
The problem is the fact that the before going to PayPal and the after going to PayPal pages are EXACTLY the same. There is language or indication whatsoever that the customer now needs to click on "Submit" again to actually finish placing the order.
I have gotten emails from customers telling me that there is something wrong with my store because it isn't taking their PayPal payment. When they are returned to my store and see the exact same page as when they left they think there is something wrong.
Who know how many just abandon the cart and go elsewhere.
Is this a template issue?
Thanks,
Jason
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