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Old 03-01-2011, 03:58 PM
  denlem's Avatar 
denlem denlem is offline
 

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Join Date: Apr 2004
Location: MA / CT / RI Border
Posts: 117
 

Default Re: New product announce: Facebook Connect

Not all customers are created equal, especially when it comes to the X-Cart checkout.

You and I are aware that the customer needs to create an address book entry, but the customer who has just "connected" with facebook doesn't know that.

If the customer then makes a purchase and goes to check out and fills in their address info during checkout process, they still can't checkout since there is no address book entry. I just learned tonight that there is a box above the customer info during checkout that can be checked to "update" the address book. If the customer checks this box, then they are allowed to check out. I've just figured that out after 3 months of usage so I don't expect many customers to be figuring that out as well.

When a new customer comes in through the FC module for the first time, they should be brought to the address book and told to add their address to it. This would be a foolproof way to ensure that their checkout goes smooth without the customer having to figure out why the payment option won't work.

Just my thoughts. Maybe some other module users would want to share their experiences and thoughts.
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