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Originally Posted by Soft-Reseller.com
Dear Henry
I dont know what happens with you but I never face any problem.
I have discussed very small issues to other problems which are not related to Smart Template. And always found him helping and timed.
Yes some times as he mentioned in one of his post he face lots of tickets at same time and to solve problem and satisfy everyone takes some time.
Give him little time and contact him again hope your problem will be solved on priority.
I am in favor of him because he helped me so much and beyond limits.
Regard
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I am glad you have had a good experience, I unfortunately have not. I have actually had to hire an outside developer to take care of the issues we were having because of no response from Phil. As far as the template itself I think it is great. In my case though there was no support, free or paid, for this product. Again I cannot say enough good things about the product, but I don't have anything positive to say about the support.