I've been back and forth about whether to say the following comment. But I think open feedback to QT and transparency is best. I might piss off some folks here, but I also think you'll agree with part of it.
Here's a quote from my post here:
http://www.shoppingcart-program.com/2010/11/shopping-cart-comparison/#idc-container
Quote:
On the fairly active forum, I sometimes see complaints about the X-Cart devs. ("Qualiteam") charging for support. This kinda pisses me off. At a price of $149 for feature-rich cart that compares to other carts that are 5x more, clearly the devs have decided to split out support from the price of the code. Which would you rather have:
A) X-Cart for $1000 with free support for a year, or
B) X-Cart for $149 and pay-as-you-go support for $35 per hour?
Well, I'd rather pay less up front, and have freedom to choose (meaning option B). Maybe you are a capable coder, or you have your own freelancer or staff coder, and therefore can fix things on your end. Power to the people! Right? No brainer.
There's no doubt in my mind that the long-term cost of ownership of X-Cart is less than comparable carts.
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The rest of that blog post also describes my feelings about XCart. I've spent hundreds of hours on it so far. I
still am confident in my choice, and would
not want to be with any other cart at this point.